Last updated: [24-January-2024]

 30-Day Return and Refund Policy

At Emporos Store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 30-day return and refund policy to ensure your peace of mind.

Eligibility Criteria

To be eligible for a return and refund, please ensure the following:

• Your item must be returned within 30 days from the date of purchase.
• The item must be unused, in its original packaging, and in the same condition as you received it.
• A valid proof of purchase, such as the order confirmation or receipt, is required.

Initiate a Return

To initiate a return, please follow these steps:

• Reach out to our customer support team at support@emporostore.com.
• Include your order number, the item you want to return, and the reason for the return.
• Await approval and instructions for returning the item.

Shipping the Return

Once your return is authorized:

• Ensure the item is securely packed, preferably in its original packaging.
• Clearly label the package with the provided return authorization information.
• Ship the item to the address provided by our customer support team.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exclusions

Please note that certain items are not eligible for return or refund, including:

• Gift cards
• Downloadable software products
• Health and personal care items

Contact

If you have any questions or concerns about our Refund and Returns Policy, please Contact us.

Thank you for choosing Emporos Store. We appreciate your trust in our commitment to customer satisfaction.